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Privacy Policy

Last updated: December 15, 2024

1. Introduction

U Never Sleep ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Upwork automation service at uneversleep.com (the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and email address
  • Upwork account credentials (securely encrypted)
  • Payment information (processed through secure third-party providers)
  • Profile information you provide
  • Communication preferences

2.2 Usage Data

We automatically collect certain information when you use our Service:

  • IP address and browser type
  • Device information
  • Pages visited and time spent
  • Proposal generation and submission statistics
  • Feature usage patterns

2.3 Upwork Integration Data

To provide our automation services, we access your Upwork account data including job listings, proposals, and client communications. This data is used solely to provide the Service and is never shared with third parties.

3. How We Use Your Information

We use the collected information for:

  • Providing and maintaining our Service
  • Generating and submitting proposals on your behalf
  • Processing payments and subscriptions
  • Sending service-related notifications
  • Improving and optimizing our Service
  • Responding to customer support requests
  • Detecting and preventing fraud or abuse
  • Complying with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

  • All data is encrypted in transit (TLS/SSL) and at rest
  • Upwork credentials are stored using secure encryption
  • Regular security audits and monitoring
  • Access controls and authentication measures
  • Secure data centers with physical security

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party companies that help us operate our Service (payment processors, hosting providers, analytics services)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request transfer of your data
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@uneversleep.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Keep you signed in
  • Remember your preferences
  • Analyze usage patterns
  • Improve our Service

You can control cookies through your browser settings.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law.

9. Refund Policy

Please review our refund policy carefully before purchasing:

  • No Refunds for Auto-Responses: Purchased auto-responses (proposal credits) are non-refundable once delivered to your account. This includes any subscription plans or credit packages.
  • Technical Issues: Refunds may be issued only in cases where a technical issue on our end prevents the Service from functioning as intended, and we are unable to resolve the issue within a reasonable timeframe.
  • Requesting a Refund: To request a refund for a qualifying technical issue, please contact us at support@uneversleep.com with details of the problem. We will investigate and respond within 5 business days.

10. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: